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Change the NRDY reason while in NRDY?

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nortelinsd

nortelinsd

Technical User
Jul 28, 2005
173
US
Agent A is taking calls and goes to NRDY with reason code of say "follow up to site B". Now agent is done and it's time for lunch. Can Agent A change the NRDY reason from "follow up to site B" to "lunch" with out going to Ready?

Symposium 4.2

Duke BB!
Go Blue Devils!
 
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When I tested this I found that the system will only remember the first Not Ready code.
 
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