Any idea how to use a new reseller when you have a "relationship" with one already? I want to go to a franchise and not be "serviced" by NCR. Since I don't get any "service" from my local NCR, I wanted to purchase my next set of licenses from another local reseller who can't because I already have this "relationship". I want a divorce!!!
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change reseller
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hosehead78
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Hard to say, because that NCR is for your area. What software and version are you running? Also, if you can contact the Main branch and complain, sometimes that can help. Put in tickets that state you do not get enough support with service tickets, or the response time is not sufficient for your business.
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We've had weird problems that eventually resolve themselves. We've been maintaining our system for well over 10 years with minimal need for help but when we do ask "require paid services" then we end up with people who know less than us and/or eventually getting it fixed ourselves. I would just like some company who can answer questions we have on new software updates or different version software, without it being a service call. If it wasn't for our long history with aloha and the learning curve that would be required with new software, we would not stay with Aloha. But we have well over 50 terminals all with virtually no wanted support. We don't like to even call because of the level of service / knowlege that is there now since our local company became "NCR". However, I am wanting to purchase a brand new Tableservice 4 term to test for a new concept and I know we will have questions as we set up. I just cringe at having to do it with local NCR. I wanted to go with a reseller in a city we have locations in but they said they couldn't help us because we were tied to the local NCR branch.
We are happy paying for service as we need it (since we usually don't need any) but we are not happy paying for service when they don't know how to fix something and we end up fixing it ourselves through trial/error/tektips, etc.
We should be free to purchase from whomever we chose and not be forced to buy it from one branch or another.
We are happy paying for service as we need it (since we usually don't need any) but we are not happy paying for service when they don't know how to fix something and we end up fixing it ourselves through trial/error/tektips, etc.
We should be free to purchase from whomever we chose and not be forced to buy it from one branch or another.
Buy the software from them, no choice there. after the first year you can always divorce them for service and keep them for software maintenance. There are many 3rd party aloha support companies out there, check out link below for just one of them. Most likely they can provide better support, do to less turn over and greater motivation to do a good job to keep you as a client.
I have client in Louisiana with same issue, They like the software, hate the local re-seller. They went directly to NCR Corp and since they had other locations in different states they were able to change re-sellers, but it took many phone calls and letters to make that happen. Dealers pay a large fee to have a territory, they are not going to easily give up a client in there area
AlohaRoss
I have client in Louisiana with same issue, They like the software, hate the local re-seller. They went directly to NCR Corp and since they had other locations in different states they were able to change re-sellers, but it took many phone calls and letters to make that happen. Dealers pay a large fee to have a territory, they are not going to easily give up a client in there area
AlohaRoss
You say you have weird issues but it also sounds like you insist on doing all support yourselves so you (in a way) minimize the ability for a service center to quickly (or knowingly) resolve an issue because it's you (not them) that's been fixing all the issues and the last time anyone heard from you was how many years ago. POS systems require service and Dealers rely on that revenue stream, I imagine the Aloha Dealer feels your approach is to do everything you can to NOT spend any money on service and the Dealer may understandably divide their customers into two groups, one that "buy into" the subscribed service approach and buy maintenance, upgrades, software maintenance etc. and customers that don't support the service organization that is there to provide service. It sounds like you expect them to retain the smartest employees without you providing any support revenues over a ten year period. You can have your cake...
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