change music route in acd

[bhorocks]

ok, i have a extra route for hold music already built with nothing going on it. is there a way for me to change the acd to look at the new tn?

i want it to hit the Spa instead of the internal music. Second i would like to prt the que line build itself but it wont let me.
i prt the dn and it just lists a bunch of tn's.
whcih are the users phones in the queue.

any help would be appriciated.


DES INTERNAL MUSIC
TN 004 0 00 02
TYPE MUS
CUST 0
XTRK XUT
TIMP 600
BIMP 600
RTMB 50 1
CFLP 17
DATE 9 DEC 2004

DES SPA
TN 004 0 03 04
TYPE MUS
CUST 0
XTRK XUT
TIMP 600
BIMP 600
RTMB 10 1
CFLP 1
DATE 16 JUN 2006

 

[bhorocks]

ok i know i jsut need to change the murt from 50 to 10

i found to prt the acd you do it in ld 23...

i need to disable the acd before making changes correct?

 

[acewarlock]

NO

 

[bhorocks]

ok.... that helsp alot... thx! any steps that i could take to accomplish this?

 

[MossEng]

Just

LD 23

REQ CHG
TYPE ACD
CUST 0
ACDDN xxxx
.
.
.
.
MURT 10
.
.
.


So just enter Q (xxxx) you wish to change and then hit enter until you reach MURT prompt, enter 10 (New Music Route), then keep hitting enter until your back to REQ prompt.

No need to disable Queue, this can be done realtime.

 

[EddieDuece]

In LD 20, when you print the DNB, all the TN's that you see under the ACDN are the sets associated with that queue.

DN 6005
CPND
NAME ACD Treasurer_Office
XPLN 27
DISPLAY_FMT FIRST,LAST
TYPE ACDN
ACID 3950 TN 004 0 04 04<---------------|
ACID 3958 TN 036 0 08 02
ACID 3949 TN 012 0 06 04
ACID 3955 TN 012 0 06 05
ACID 3954 TN 012 0 06 13
ACID 3959 TN 012 1 06 03 These are all agents
ACID 3956 TN 012 0 06 09
ACID 3952 TN 012 0 06 11
ACID 3951 TN 012 0 06 07
ACID 3957 TN 012 0 06 03
ACID 3953 TN 012 0 06 06<---------------|

 

[bhorocks]

eddie, exactly what i was getting. didn't know you had to do ld 23 for acd.

hard being the new guy.

moss,

thanks for the help with that. i was worried about messing up the acd.

 

[EddieDuece]

Another thing to remember. If you need to make a change to an ACD set, you will need to out it and incorporate your changes when you rebuild the set. Any easy changes to an ACD set can potentially cause corruption. Just a rule of thumb we all go by. Doesn't mean you have to out the ACD itself, just the sets associated.

Stick with this forum to get your questions answered and best practices. You'll learn quite a bit here!

 

[bhorocks]

okay i changed the murt and punched the music down to the tn and got it goin. had to remove the voice box but it works. thanks for everyones assistance!

 

[bhorocks]

i already have learned so much here. its cool that most people will assist you and get you steered in the right path. all the tips people have given me have greatly improved my knowledge of the switch here.

 

[bhorocks]

ok new problem.. actuall i have been having this issue on multiple mus lines where they go dead then come back alive with music sporadically... what causes this???

here is a prt of acd, voice recordbox then the actual mus tn.


YPE acd
CUST 0
ACDN 8416

TYPE ACD
CUST 0
ACDN 8416
MWC NO
DSAC NO
MAXP 4
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT 51
FRT 12
SRRT
NRRT
FROA YES
NCFW 8441
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 10
RTPC NO
STIO
TSFT 20
HOML NO
RDNA NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO



(the voice box)
DN 8601
TYPE 500
TN 004 0 09 07 MARP DES SPA 20 MAR 2006


DES SPA
TN 004 0 03 04
TYPE MUS
CUST 0
XTRK XUT
TIMP 600
BIMP 600
RTMB 10 1
CFLP 1
DATE 16 JUN 2006

 

[bhorocks]

REQ: prt
TYPE: rdb
CUST 0
ROUT 10

TYPE RDB
CUST 00
ROUT 10
DES SPA
TKTP MUS
NPID_TBL_NUM 0
ICOG OGT
SRCH LIN
STEP
BDCT NO
ACOD 7010
TARG 01
CLEN 1
OABS
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
ODT 4096
RGV 640
GRD 896
SFB 3
TFD 0
SST 5 0
NEDC ETH
FEDC ORG
HOLD 02 02 40
SEIZ 02 02
RGFL 02 02
CDR NO
MUS NO
TTBL 0
OHTD NO
ALRM NO
SGRP 0
AACR NO

 

[Reusser]

loss of Music is probably not the switch but your connection or your music source.

You can connect a butt set to you connecting and see if music is playing if not - cable or source problem if yes and you dial ACOD and not playing on switch may be line card

 

[bhorocks]

i have connected the butt set and it works just fine. This is on two different moh sets and they both go out at same time. sorry to ask but what exactly is the line card?

thanks

 

[Reusser]

universal trk card that the Music ports are conected to

Dial the ACOD of route to see if playing. The sets when using hold are also using a Conf port. If you hear Music when dialing ACOD but not on phones on hold - would suspect conf pack

 

[acewarlock]

What is common to both MOH Sets?

 

[bhorocks]

dialed the acod and i get busy line.

 

[bhorocks]

i love the search feature... btw, johnpoole is the man!! X1 on the targ fixed my busy signal on my acod.

thanks for all the help peeps!