Change IPOCC timezone of Windows

[nortavaya]

Hi all,

We set up a new IPOCC R10.1 with IPO R11 and all is working fine

We have only one issue, when we connect through IPOCC UI to run reports we got incorrect hours, however, when we run the same report on the UI of IPOCC Server we got the correct hours
When we checked, we found that the time zone of IPOCC server Windows is incorrect (by defaut US/Canada timezone)

Now We want to change to the local country timezone, and I want to know what is the impact ? de we need to restart IPOCC Server or Services ?

Thank you in advance

 

[janni78]

You need to run the Timezone adjuster as your DB probably also have the wrong timezone.

This is included on the IPOCC iso, although not the latest.

[URL unfurl="true"]https://support.avaya.com/ext/index?page=content&id=SOLN284315[/url]

"Trying is the first step to failure..." - Homer

 

[nortavaya]

Hi janni78,

Thanks for your reply, so I need to stop the Watchdog service of IPOCC before changing timezone ? or I can change even if IPOCC services are running ?

Thank you.

 

[janni78]

You need to stop the IPOCC services.

"Trying is the first step to failure..." - Homer

 

[nortavaya]

Thank you.