Here is the example…
Extension 2000 is called and forwards a voice mail menu on a no answer, this operator occasionally leaves the office during the day and wants to have some way that she can send the call to a DIFFERENT menu.
With calls coming in and going to 2000 and forwarding to voice mail it will have the id of ext 2000 with it. If she forwards to 3000 (which is a dummy directed to VM) the call will still keep the ID of ext. 2000 with it. Is there any way that I can have the system forget or change the originally called ID so that when she forwards to 3000 the ID 3000 actually goes to VM?
Extension 2000 is called and forwards a voice mail menu on a no answer, this operator occasionally leaves the office during the day and wants to have some way that she can send the call to a DIFFERENT menu.
With calls coming in and going to 2000 and forwarding to voice mail it will have the id of ext 2000 with it. If she forwards to 3000 (which is a dummy directed to VM) the call will still keep the ID of ext. 2000 with it. Is there any way that I can have the system forget or change the originally called ID so that when she forwards to 3000 the ID 3000 actually goes to VM?
