Change Dial # on Avaya IP Office 500

[HighlyXplosiv3]

Same old song and dance here...too many people calling 911 on accident. I have 5 phone systems with one having voicemail pro. I want to make sure I cover all my bases at what needs to be changed.

So we want to change the dial out from 9 to 8.
First place to change would be the short code. Change the 9N to an 8N.
Second, remove the 11 from the ARS table. We still have the 911 code in there and this will require people to enter 8911 or 911 specifically to actually dial 911.
Third, in Voicemail Pro Client change the 9 to an 8 wherever forwarding happens.

Am I missing anything? Overlooking anything? Any gotchas I should be concerned about?

 

[critchey]

You specifically have a 911 shortcode(not in the 8N ARS)? It is against the law in America to have a phone system not be able to dial 911 directly (8911 is not good enough). You need a 911 system shortcode or you need a 9N shortcode going to an ARS table with 11 shortcode in it. You need to make 100% sure you can dial 911 that is very serious.

The truth is just an excuse for lack of imagination.

 

[TouchToneTommy]

This very forum has an FAQ section that I encourage everyone to look through.
I have made use of option 1 from THIS FAQ and found it really solves false 911 dialin

 

[critchey]

Very good FAQ. In red because it is so important:

Warning: should be tested for real, on site, every single time you deploy.

The truth is just an excuse for lack of imagination.

 

[derfloh]

Exactly! From my experience with every test call I made, the guy on the other side was pretty friendly when I told them it was just a test call from a new PBX.

IP Office remote service

https://www.fwilke.com/home

Fixed price SIP trunk configuration:

https://www.fwilke.com/en/ip-office-sip-trunk-en/

CLI based cale blocking:

https://blog.fwilke.com/ip-office-block-calls-from-specific-cli/

SCN fallback over PSTN:

https://blog.fwilke.com/ip-office-scn-fallback/

 

[critchey]

You can schedule test emergency calls but honestly I have always just done it impromptu. They have been very understanding all but one... got a bit of attitude but wasn't to bad.

The truth is just an excuse for lack of imagination.

 

[TouchToneTommy]

I have one municipality that used to lecture us every time, but gave me the backdoor number to the dispatchers, so you could call and confirm that you are about to make a test call and make sure it is OK with them. Only time they said no there was a bank robbery in progress, so they said "not a good time right now....."

Some SIP trunk providers have a test code of 933 instead of 911. If you configure 933 and 33 the same as 911 and 11 in the ARS table, you can place a test call and receive a recorded message verifying your telephone number and address. They also require you to pick one of your DID's and register the premise address, being sure to push out that CID on 911 (and 933) calls.

 

[Westi]

I try to test but only if it is a new digital line I really test it.
If I have an analog line that was used before then I leave it alone.

impromptu calling story:

I called 911 to test the new PRI line and the lady at the 911 call centre started going on a rampage after I said my spiel that I am the phone guy and need to test the name and address of the business I am at.
She yelled and told me that people like me are clogging up the system and they are way to busy to do these things without scheduling and ...

I listened for an entire 15 minutes (yes 15) to her and then I lost it.
Told her that if she would have answered my question the call would have taken less than 30 seconds and she could have gone her busy way but apparently she had 15 minutes to tell me that she is to busy to tell me the simple sentence of "Yes that is the information I have on my screen" or "no you have to get the provider to fix the information"

I hung up and called again and got a very nice lady that told me that she saw the correct information within 23 seconds the call was over.

Joe W.

FHandw, ACSS (SME)


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