We have CallPilot 4.04 and it appears you can go to the messaging drop down and select the 2nd option from the bottom which is System Prompt Customization. From there select the ID1 to the left that has 'CallPilot from Nortel Networks' listed. You will then get a screen that shows System Prompt or a box beneath that where you can type in a custom message. I have not used this feature, so I would need to experiment before I could tell you exactly how it would operate.
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