Change default auto-attendant

[rduran08]

Hello!
I have an NBX V3000BRI, and I had change the default auto-attendant. I had created an new one, with extension 5504, and I had assigned it to all BRI channels, at all hours, but if there is an incoming call, it keeps hearing the default auto attendant.

I don´t know where can be the problem.

1. I created a new aa (ext 4404, with a tree, prompt, etc...). I had activate it
2. I assigned the new extension to all BRI channels and all hours
3. In the dial plan, an incoming call goes to *0003, where there are all the extensions in the voicemail
4. In the dial plan, table 2 has two lines:
TableEntry Create 2 13 500 3 3 Internal 0 3
TableEntry Create 2 14 55 4 4 Internal 0 3

I hope you can help me, because I don´t find more information.
Sorry if someone has answered this question before, but I was searching this item and I didn´t found it.

Thanks and best regards,
Rosana

 

[rduran08]

I had resolved the problem.
Before of this, I though that in the digital card menu, I was able to assign an autoattendant to each channel, and once the call arrived to the system, the number was replaced automatically to this extension, and the system must work.

To solution the problem, I created an pretranslator, to replace the number of the customer by the 5504 (autoattendant extension).
Then, I associated the pretranslator with the incoming extensions (7xxx).
Then, in the incoming table (ID=2) an enter with 5xxx associated with *0003 (voicemail extensions).

Pretranslator Create 1 traduction
Pretranslator Create 1 1 telephone_number

PretranslatorOperation Create 1 1 1 replace 5504




Once the system was working, I tested the timed routes, to have multiple autoattendants with the same call number, but in different hours.

Now, I have a new question, but I don´t know if it´s better to open a new topic, or not.
I want that in closed hours, the autoattendants says: "we are closed... if you want to leave a message, wait at the signal and leave it". The problem is that the customer is redirected to the global voice mail, and he needs to know an extension.
Can I configure, transfer to the voice mail 1010? I don´t know the customer needs to enter a voicemail number, and I don´t know how to do it.

Thanks again for your help, and best regards,
Rosana

 

[rduran08]

Finally, I used an phantom extension.
It´s the better solution, but it has a problem: any telephone has received a message, so if you don´t check sometimes the mailbox, you can´t see if there is a message.

 

[engjohn]

You can setup a button on the phones for a MWI Message Waiting Indicator for the Phantom mailbox... Then you will have a button light up if there is a message in that box...