Hey all I am really lost on how to chnage an announcement. brief desciption in the menu you can dial by state after you enter 2 letters the system then gives you choice. lets say i pick 3 fro ohio i need to change that greeting as the number has changed. The voice is a girl who works here how do i give here access from here desk? I guess i need to dial in and use a pass code but not sure. I tried the system calliung but that didnt take. Also if i didnt know the groupd name could i search by extension? thanks if i am not clear please advise.