Change amount of rings before voicemail?

[hanoirocks]

Hi, I've got a SX 200 ICP.

My boss didn't want the nightline option turned on as people were forgetting to turn it off/on. So I created a mailbox that the the main line gets forwarded to. The only problem is that when the phone rings it goes into voicemail after 2 1/2 rings. I remember changing this option on an individual line but for the life of me can't remember where the option is.

Does anyone know where to find this?

Thanks in advance

 

[TheMitelGuy]

You will change the Attendant Console Call Forward value under the CO Lines Class of Service.

 

[hanoirocks]

Thanks very much, I should have been a bit more specific, but you got me on the right path and have fixed the problem.

I had to change the "Call Forward Don't Answer" timer setting. It was set at 2, which I switched to 5.

I have our main number forwarding to another mailbox on an existing extension, so I wasn't using the auto attendant.

Thanks again for your help and speedy reply

 

[TheMitelGuy]

Are you saing it was the Call Forward Don't Answer timer?

If so, that's not what is normally used for this.