Chage number of rings then go to an announcement IPOCC

[makemetrend]

Hi Team!

How Can i change the number of rings in IPOCC? for example: When there's an incoming call it will only ring 3 times then transfer to available agent or an annoucement that says "stay on the line

 

[janni78]

You program in the task flows what should happen when the call is in queue.

If you mean it only rings 3 times at an agent before it goes back in queue that is set on the agent group.

"Trying is the first step to failure..." - Homer