CGI script works fine except for one user - Why?

[WAHMom]

The cgi script has been working beautifully on a secure server for the past year or more with several hundred submissions per day. But today I got a call from a new client who said that when the form is submitting and the cgi script appears in the address line, it hangs for about 2 minutes and then gives a "Page not found" error.

They use Windows 2000 on an NT network and IE 6 so it is all pretty standard and they can't be the only clients with this setup. They are using a DSL line through Bell South but I have been told they have no extra firewall installed. The advanced internet settings were reviewed and SSL 2.0 and SSL 3.0 were checked so it should work.

The only other variable is the fact that the cgi script is sending the data using pgp encryption to our email. But this is nothing new and no one else has a problem

Has anyone encountered a similar situation? Any solutions?
Thanks!

 

[tanderso]

Could be security settings on the client's browser. Do you use any javascript? If so, it might be javascript settings. It could be a proxy server between your client and your server. Your client could be using a really old browser version which has a bug. Et cetera, et cetera. You need to do some debugging to narrow down the problem.
Sincerely,

Tom Anderson
CEO, Order amid Chaos, Inc.

http://www.oac-design.com