CGI form submission script question

[KABUSA]

Hi,
My web host supplies a CGI script that we use for emailing form contents. After the form submits, a new page loads.
the new page is called with a variable called resulturl.
http:

http://www.kabusa.com/ccinfo_vm.htm

This works well most of the time.
In rare cases, the form data submits, but the resulturl never loads. This is a problem on my checkout page because the resulturl is a secure window for credit card input. So in these cases, I lose an order.

Is there any reason to suspect that this is a problem with the script? Or does it simply sound like a web communication bug?

It doesn't seem to be a secure connection issue, because if I give the customer a direct link to the secure page, it works fine.

Any comments would be appreciated

The last system to have trouble with this was windows 98, HP brio, IE browser.

Kevin

 

[tviman]

I don't think it's the script, but a check of your error logs wouldn't hurt. It sounds to me like the value in resulturl is either incorrect or the server isn't delivering the page. I'd take it up with your web host.

There's always a better way. The fun is trying to find it!