I have a MICS 4.1 with NAM 4.0. with PRI with DID's on the extensions. The customer would like unanswered calls to the DIDs to go to the user's voicemail. The customer also wants the receptionist to be able to transfer calls from the main number to extensions and have them ring back to the receptionist if they are unanswered.
I have set CFNA on the stations to 6 rings and Transfer Callback to 3 rings. Here's the problem. Transferred calls do ring back to the receptionist after 3 rings, however, if she does not pick up the callback within 3 rings (i.e. 6th total ring) the caller is sent to the voicemail of the station the call was initially transferred to. (i.e. the CFNA of the extension is still counting rings after the transfer callback takes place). Is this by design? Is there any other way to acheive what the customer wants to do so that transfer callbacks do not end up in the voicemails?
I have set CFNA on the stations to 6 rings and Transfer Callback to 3 rings. Here's the problem. Transferred calls do ring back to the receptionist after 3 rings, however, if she does not pick up the callback within 3 rings (i.e. 6th total ring) the caller is sent to the voicemail of the station the call was initially transferred to. (i.e. the CFNA of the extension is still counting rings after the transfer callback takes place). Is this by design? Is there any other way to acheive what the customer wants to do so that transfer callbacks do not end up in the voicemails?
