CFNA answers ext calls, not internal on 3 ext's

[MooreTel]

MICS with Flash 4.

CFNA answers external calls, not internal on 3 ext's. Can't think of a reason...

 

[curlycord]

Call Forward to what?
What version software is the MICS?
What version is the Flashtalk?
Do they all have the same line assignment and intercom keys? maybe copy a working set to a non working set as a test.




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Toronto, Canada

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[MooreTel]

Sorry....CFNA to their mailboxes. Not a MICS, but a Modular 8x24 DR5.1-DS. Flash 2 V2.0 (NT5B78EB). No Hunt Groups involved.

On another thread, someone stated that he always removes line appearances and puts a Line Pool button. Would that help?

 

[curlycord]

Compatibility looks good.

I do not know if that would help as never had that issue which is a weird one.

-Maybe just removing the lines then putting them back might help too.
-Reboot the flash?
-Delete one of those 3 mailboxes and re-add, test
-Check that maybe external calls go vmail only because the Transfer Call Back and or DRT settings are interfering, change them in some way.

Outta Ammo!








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[MooreTel]

SOLVED.

Client had added the mailboxes, but neglected to program CFB & CFNA. Yet another case of "Don't believe the client"...