CFA Override? 1

[MitelInMyBlood]

Is there a Feature Access Code (or similar means) that would allow an internal caller (UCXN for example) to override Call-fwd Always on a specific DN?

The need I'm trying to address is where someone has set their phone to CFA but still wants to receive calls that come in via a call handler.

Thanks!!

Original MUG/NAMU Charter Member

 

[gnrslash4life]

Instead of using CFA use the CF Internal/External..then if the user doesn't want to answer the call, they can just hit iDivert.

 

[MitelInMyBlood]

Unfortunately that's not an option.

I have a group of approx 20 users who, for reasons that are not mine to question, have asked for this capability. They want **ALL DIRECT CALLS** to their DN to **NOT** ring their phone, but rather go immediately to voice mail **EXCEPT** for calls which route to them by virtue of having come through a particular Call Handler. (They previously had this capability on their former phone system - that feature was aptly named "Call Forward Override" and was accessed via a dialed 2-digit feature code).

I had thought of simply giving them a 2nd "dummy" DN on their phones to send the Call Handler calls to. This might work, but it burns a line appearance, which are not in plentiful supply on Cisco phones to start with.

I think I may be able to force **external** calls directly into their voice mail with a translation rule on the gateway router, but this doesn't handle **internal** calls, nor does it give the user the ability to turn off their CFA forwarding at will to resume normal operation.



Original MUG/NAMU Charter Member

 

[gnrslash4life]

Sounds like the best bet is to do what you said. Give them an internal extension for just that and keep the DID going to voicemail. You dont need a call handler for the internal DN.

I am sure you could do what youre trying to do with UCCX...but thats a lot of work for just this.

 

[carnes]

Put each phone in their own hunt group. Have the call handler transfer to the hunt group phone rings. I have unity so I do an alternate extension in vm and if no answer goes to the same mailbox.