Certain phone type can't call area

[bdeal4122]

I have a 3903 phone that cannot call area code 608. I tried on my phone which is a 2008 and I can.

I printed out both extensions and compared settings. I can't find what the problem is.

I've attached the user's extension info & my extension.

Any help would be greatly appreciate.

Thanks!

 

[bdeal4122]

 

[bdeal4122]

I'll just paste in the info:

3903 which doesn't work:
DES BSSG
TN 000 1 01 00 VIRTUAL
TYPE 3903
CDEN 8D
CTYP XDLC
CUST 0
ERL 0
FDN 4141
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 51
SCI 0
SSU 0000
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA ADD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDA CFXA ARHA FITA CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTU DNDY DNO3 MCBN
CDMR MCDD T87D PKCH
CPND_LANG ENG
RCO 0
HUNT 4141
LHK 0
PLEV 02
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 3079 0 MARP
01 SCN 3012 0
CPND
NAME BILL BELL 2ND LINE
XPLN 27
DISPLAY_FMT FIRST,LAST
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 4 4141
20 RGA
21 PRK
22 RNP
23 SCC 0018
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 18 JUL 2017

My extension which does work:

DES BSSG
TN 000 1 01 05 VIRTUAL
TYPE 2008
CDEN 8D
CTYP XDLC
CUST 0
ERL 0
FDN 4141
TGAR 0
LDN NO
NCOS 4
SGRP 0
RNPG 51
SCI 0
SSU 0000
XLST
CLS CTD FBD WTA LPR PUD MTA FNA HTA ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LND CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXA ARHA FITA CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR MCDD T87D PKCH
CPND_LANG ENG
RCO 0
HUNT 4141
LHK 0
PLEV 02
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 4089 0 MARP
CPND
NAME BRENDA DEAL
XPLN 27
DISPLAY_FMT FIRST,LAST
01 ADL 16 4141
02 SCN 3031 0
03 TRN
04 AO6
05 CFW 16 4141
06
07
DATE 19 MAY 2017

 

[LittleMaster]

Only one difference..
For set which doesn't work ,TGAR is 1.
And that works , TGAR is 0.
Change the TGAR to 0 and then check it

 

[bdeal4122]

When I made the change, it looked like the system took it, but then it gave me an error of err5575 and the TN.

 

[Wanebo]

ERR5575 tn
The M3900 set has firmware that cannot use some Phase 3 features.
Upgrade the firmware of the set on that tn.
Severity: Minor

 

[bdeal4122]

I'm a bit confused. Just for kicks, I made a copy of this extension to a spare tn to do testing. The problem followed. I then outed the TN and copied my phone to it and I was able to dial the 608 number. I still think it has something to do with the 3903 phone type.

 

[Wanebo]

Have you updated the firmware on that 3903 set?

 

[bdeal4122]

I found instructions on it and tried it, but I'm not sure if it took it. It never shows if it completed.

 

[Wanebo]

It can take a while. And you can always query the set to see what version it has in LD 32.

 

[Firebird Scrambler]

In LD 32, Just key in FDLU and the TN number. You should see a few lines of data and it takes around 10 to 15 minutes to complete. Advise the user not to lift up the handset.

You can set the system to update firmware out of hours and this is useful if you don't use ACD. An example from a script I use is shown below that runs for a couple of hours in the early morning time period.

transmit "LD 97^M"
waitfor "REQ "

transmit "PRT^M"
waitfor "TYPE "
transmit "FDL^M"
waitfor "REQ "

transmit "CHG^M"
waitfor "TYPE "
transmit "FDL^M"
waitfor "FDTP "
transmit "ALL^M"
waitfor "FDTM "
transmit "YES^M"
waitfor "FDAY "
transmit "0 1^M"
waitfor "FINT "
transmit "3 4^M"
waitfor "FDAY "
transmit "1 1^M"
waitfor "FINT "
transmit "3 3^M"
waitfor "FDAY "
transmit "2 1^M"
waitfor "FINT "
transmit "3 3^M"
waitfor "FDAY "
transmit "3 1^M"
waitfor "FINT "
transmit "3 3^M"
waitfor "FDAY "
transmit "4 1^M"
waitfor "FINT "
transmit "3 3^M"
waitfor "FDAY "
transmit "5 1^M"
waitfor "FINT "
transmit "3 3^M"
waitfor "FDAY "
transmit "6 1^M"
waitfor "FINT "
transmit "3 4^M"
waitfor "FDAY "
transmit "^M"
waitfor "FTNR "
transmit "NO^M"
waitfor "FDNR "
transmit "NO^M"
waitfor "FRCE "
transmit "NO^M"
waitfor "FVER "
transmit "0^M"

waitfor "REQ "
transmit "PRT^M"
waitfor "TYPE "
transmit "FDL^M"
waitfor "REQ "
transmit "END^M"

pause 1
transmit "LD 32^M"
waitfor "."

transmit "FSUM ALL^M"
waitfor "." FOREVER
transmit "FDLS^M"
waitfor "."


Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.com

linkedin

 

[bdeal4122]

RESOLVED.

This issue ended up to be the RLI on the area code.

After talking to the user again, it wasn't just his 3903 phone that was having the issue. He also has a second line that is an analog line that couldn't dial it either. I went around and tested other analog phones and they couldn't dial this area code either.

I didn't initially point at the area code itself because all digital phones could call that area code.

I changed the RLI and tested it on the user's ex, their second ex, other analog lines, and a digital line and it worked on all of them.

Thanks to everyone that tried to help!