Centrex issue

[fsoz]

Cust. has a CICS with 5 centrex lines, centrex code is 8. Where is it programmed to assume that 8? They dial 8 for line pool A which is set under system programming. Checked routing and dest. codes found nothing. Checked every route from 000 to 100. I can change Line pool to 9, and that works, but it still assumes the 8 somewhere

 

[galfaro]

When you say the Cenrex code is 8, are they hitting an 8 to get out, or are they hitting an 8 after they get dial tone?
Sounds like the line pool was 8.
I base this off of your post.
Gabriel

 

[bkrike]

Thats what it sounded like to me too. If you put your buttset on one of the C.O.'s can you dial out, or do you have to press 8?

 

[fsoz]

Need to dial 8 with buttset, when you get on an intercom button and dial 8, you get a line from pool A. Somehow it's dialing the centrex 8. If I go into system program and change the pool A dial code to 9, it still works by dialing 9