CentreVu Supervisor 8.0 Access

[slengua]

I'm not real familiar with CMS having only worked with it in the mid 90's. I am trying to provide access to one of our Call center supervisors to be able to run reports and monitor her agents. For some reason I am having a very tough time accomplishing this. Any assistance would be appreciated. I have an Avaya G3S release 11 and CentreVu supervisor 8.0. Thanks.

 

[4merAvaya]

If you are running CMS R3V8, you can download CentreVu Supervisor V8 from the Avaya website:

https://support.avaya.com/downloads...5424512750634&productId=P1052&releaseId=8.0.x

You can confirm the version of CMS by logging into the server and at either the # or $ prompt type pkginfo -x cms That will tell the version of CMS that is loaded.

Kevin

 

[slengua]

I have the CentreVu Supervisor application and I can access it as an admin. However I am having trouble adding a new supervisor login with access to call center teams to run reports and such. Do you know how to accomplish that?

 

[4merAvaya]

Log into CMS and select User Administration. Add the user first, then give them permissions to the Skills & VDNs as necessary.

Kevin