Centralized Voicemail

[ParkView]

I have many BCM50s networked using VoIP. Centralized voicemail works great for all aspects of VoIP. The problem I have encountered is getting it to work when someone calls a BCM from the PSTN. The call comes in fine, rings four times fine, and then forwards to voicemail fine. However, it forwards to voicemail as if to check a mail box ("enter mailbox number") instead of to leave a message. This sort of makes sense to me because these lines ring on multiple phones so which mailbox should the message be put in. Obviously, I am missing something because I am sure there is a way to make it go to a particular mailbox. I can not just do a forward because it is not considered internal across the WAN.

 

[ford53]

Do you have the line set as voice mail on all sets on the BCM 50?

 

[ParkView]

Thanks for the PBX/DID info. I just have 4 analog lines into the BCM50s so DID does not apply in my case. Yes, the line is set as a voicemail line for all DNs it is assigned to. That is why I believe the BCM50 is having trouble figuring out what mailbox to send the call to because each extension has it's own mailbox. However, I do believe that I should be able to configure it in a way that gets the call into a mailbox. I also played with control and prime set and this seemed to have no affect at all.

 

[Crowtalks]

I'm pretty sure on the host system the AA trunk answer has to be set to yes under F982. Also on the host a target line has to be assigned to the VM DN with 0 rings, I believe.

 

[viper222]

Crowtalks, Did you ever find a resolution. I am having the same problem. Mine does it with an internal Station to Station call, whether I am calling from remote BCM50 to BCM50 (then of course forwards across VOIP to BCM400 with voicemail system) or if I call from BCM400 to BCM50 then it also forwards back to the BCM400. Is this what yours was doing.

 

[ParkView]

I did get most of this resolved. The majority of the problem is that private OLI did not automatically populate on the DNs.