Centralized ICC on networked BCM’s?

[hawks]

I have a customer with a BCM 50 (rls 6) & a BCM 400 (rls 4) tie together with some IP Trunks. Each has a small Call Center set up on it, they are looking at upgrading the 400 to a 450 (rls). What they want to do is make the Call Center centralized to the 450. I think this can be done by using MCDN and a CDP dialing plan with maybe a few more IP Trunks. Am I correct in this thinking or totally off the mark? Also the manager should be able to see real time stats for the Agents across the network correct?

 

[Khosher]

No possible, as far as I am aware.

Only way you could get the result you want is to scrap the 50 and use ip sets from the 450

 

[hawks]

I wonder if the IP Office withn SCN will allow it?

 

[cook1082]

Yes The IPO will do that.

 

[hawks]

thanks cook I posted in the IP Office forum also and they said it should.