Cell Phone troubles with Auto Attendant

[jnagle75]

We have 2 Avaya IP 406's Running V3.9
We are having problems when some people call from a cell/mobile phone that it will not recognize their touch tones within the Auto Attendant. For the time being I have set “Timeout and “0” Out on both systems to go to the main offices. But I am getting beat up pretty bad about this issue. Any suggestions? I can tell you I’ve called numerous time from both of my cell phones (different providers also) and have NEVER had a problem. But we have had many angry parents saying they can’t get past the auto attendant when using a call no matter how many times they press a number button.
Thanks in advance…

 

[hairlessupportmonkey]

I dont ever recall a v3.9 release.

can you clarify your version?

GA releases are

3, 3.1, 3.2, 4, 4.1, 4.2, 5.0, 6.0

 

[jnagle75]

Yea, never said I had a good memory. This time I wrote it down...
3.2 (69)

 

[CarGoSki]

Right now there may be a Sprint-XO issue. Does your customer use XO as a pri provider?

It's people like you who generalize.

 

[jnagle75]

No we use Fibernet.
It's been an ongoing issue for years. It seems to only be cell phone. no complaints from landlines or phones within out 5 locations.

 

[CarGoSki]

Then start using the phrase "DTMF cut through" when speaking with your provider. They may have to check their "Early Media" settings between other providers if they connect via SIP trunking.

It's people like you who generalize.

 

[baldwincl]

i had this same issue one company's cells would work and another wouldnt. I figgured it was the telco's fault but sent the monitor read to tier 3... and never heard back.

 

[amriddle01]

This is the cell/line providor, the IP Office has no knowledge of which cell providor the call is from, so if it works for some and not for others it has to be something outside your control

ACS - IP Office Implement

"What the Crocodile Hat....was that?