CE10 Services

[ganjass]

CE10

Hi All, I have a few reports scheduled to run overnight, the problem is services keep stopping. I have created additional services in the CE10 services panel, but even when one CMS service is showing as running and the other as stopped, overall CE stops working, are there any hot fixes for this issue, or does anyone know of ways to resolve this issue. It happens indescrimantly,

Thanks in advance

 

[mdwyer]

Why do the services stop? What services? Are there error messages in the Event viewer, like maybe a db connection failure?

 

[ganjass]

Usually the CMS service, the reason why is not clear, i'm trying to establish if there are any common causes for the services to drop, inknow that Windowss can be tempremental with Services, but at the momment i'm trying to nail down what the exact problem is.

Thanks

 

[KingfisherINC]

What he said ^^^^ logging is your friend!

Also, what does "overall CE stops working" mean? - can you login, but scheduled reports don't run? or has the whole system "crashed"?

Can you schedule a very simple report to run, say every 5 minutes, and only keep the latest instance - This might give a clue as to when / which of the servers stopped responding.

This definately sounds like a problem with your environment rather than CE in general, however there are hot fixes available.

http://support.businessobjects.com/fix/hot/mhf/crystalenterprise.asp#05

Kingfisher