CE10 - No longer resolving csp files

[SCantoria]

Our CE10 was working and I was in the process of creating the user groups. I didn't login in two days and now it doesn't seem to resolve csp files. now I get a "page cannot be displayed - HTTP 500 - Internal Server Error."

When I try to do the same from the server, I get the csp code instead of the page.

What would cause the system to stop resolving csp files?

Thanks,

Steve C.

 

[pelajhia]

Have you logged into the server and looked at the crystal services in the ccm? make sure they are all running.

 

[SCantoria]

Yes, I have. All the services are running. Last I heard is the security folks had pushed a security patch and that is the same day when I noticed the problem.

Thanks,

Steve C.

 

[Turkbear]

Hi,
Check the IIS configuration to be sure the association of .csp with the CE DLL has not been changed or restricted..







To Paraphrase:"The Help you get is proportional to the Help you give.."

 

[SCantoria]

Funny you should mentioned about IIS. I've been looing around in the IIS manager about csp association but have no luck. I would appreciate it if you can direct me.

Thanks,

Steve C.

 

[Turkbear]

Hi,
Go to the IIS manager, right-click on the Default Web Site ( unless you have a custom one)..Choose Properties..Click on the 'Home Directory' tab and then click on 'Configuration' - look in the list of application associations to see what .csp ( and 3 others, usually) are mapped to.( wcsisapi.dll is what it should be pointing to)





To Paraphrase:"The Help you get is proportional to the Help you give.."

 

[SCantoria]

Found it but when I clicked browse and browsed wcsisapi.dll file in the same location, I get a "You must enter a valid path" error. What would cause this?

Thanks,

Steve C.

 

[Turkbear]

Hi,
If there are spaces in any of the directory names, enclose the entire line in " marks..

Also be sure that path exists..use the Windows explorer to look for it..







To Paraphrase:"The Help you get is proportional to the Help you give.."

 

[SCantoria]

Thanks that took. The site is still not resolving csp files. I am still getting HTTP 500 - Internal Server Error.

I wonder, would installing CE again fix this problem?

Thanks,

Steve C.

 

[bgul1]

I had this happen to me on Crystal Enterprise 8.5 back in 2002 so take this with a grain of salt. The server was not processing any script files (asp or csps).Here's what I did to resolve it at that time:

I went to the Control Panel>Administrative Tools>Component Services>Computers>My Computer>COM+ Applications>IIS Out-of-Process Pooled Applications (IIS OOPPA). I right clicked on IIS OOPPA and went to Properties>Identity and changed the option from interactive user to using a distinct domain\logon (XXXX\CCCCC). The system gives a warning, which I ignored, and the server was back up and running.

I think at some level there’s a mismatch with the security settings/passwords across the COM+ Applications.

 

[SCantoria]

Excellent point bgul1. I'll check that out. There was a security patch that was pushed the night before the server quit resolving csp files. Anyway, the repair procedure did the trick and I am curious to find out about this new information.

Thanks,

Steve C.