CE10 address error. CrystalEnterprise.Smtp: (501) 2

[deb13]

I am using CE10 - I can schedule reports to email to people in the same office as me and they work, but when I try to email people in a different office (other site) I am getting the above error message.

I have set the sender address properly in the reportjobserver destination properties because this is used to send ok to my office - is it a problem with the recipient addresses? They appear to be in fully qualified form e.g. xyz@domain.co.uk but I am at a loss as to why I am getting the error.

I have telnetted directly onto the smtp server and have confirmed that I can send mail directly from there and so it appears the problem is within CE10.

Any help would be gratefully received.

Thanks

Deb

 

[synapsevampire]

Perhaps the user sending the reports (configuration of CE) isn't allowed to send email outside of the office?

Check with your sysadmin.

Try it with a Admin email sender.

-k

 

[KingfisherINC]

501 is a SMTP syntax error. Get sysadmin to monitor SMTP log to see what is actually being passed to the server.


Kingfisher [CECP]

 

[deb13]

thanks Synapsevampire - I have tried with smtp config to use my own user mail account (I have rights to email externally) and it still doesn't work to our Leeds and London site yet it does to Sheffield and Birmingham.

thanks KingfisherINC - I will get our network guys to monitor the mail server as suggested - however, the CE scheduler is failing at the CE level and so does that mean the mail file isn't even reaching the smtp server?

 

[rhinok]

There will be a failure in CE if any part of the scheduling process fails. The report may have been successfully generated, but if the destination is set to SMTP and there is an SMTP failure then the entire scheduling process will fail.

I agree with both Kingfisher and SV. This is a failure from the SMTP side.

If you're using IIS, it may be as simple as not having an SMTP domain set up for external addresses. For example, I have two SMTP domains set up on my laptop: [ol][li]*.net[/li][li]mycompany.com[/li][/ol]

If I try to send an email to any address that ends with .com, but isn't my company, or an address that ends with .com.co.uk the email will fail (although generally with error 550).

Business Objects doesn't document many of these error messages, because they happen outside of CE and outside of their control. Unfortunately, these errors can critically impact CE functionality.


~Kurt