Hi Guys
I have enabled CDR on my switch. The last coloumn I selected is FRL and I have marked a yes on "disconnect information in place of FRL" in the DISPLAY SYSTEM PARAMETERS.
Now can I know from these reports if an inbound call recd by an agent is disconnected from the FAR-END side or the AGENT side.
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display system-parameters cdr Page 1 of 2
CDR SYSTEM PARAMETERS
Node Number (Local PBX ID): CDR Date Format: month/day
Primary Output Format: customized Primary Output Endpoint: CDR1
Secondary Output Format:
Use ISDN Layouts? n
Use Enhanced Formats? n Condition Code 'T' For Redirected Calls? n
Modified Circuit ID Display? n Remove # From Called Number? n
Record Outgoing Calls Only? n Intra-switch CDR? n
Suppress CDR for Ineffective Call Attempts? y Outg Trk Call Splitting? y
Disconnect Information in Place of FRL? y Outg Attd Call Record? y
Interworking Feat-flag? n
Force Entry of Acct Code for Calls Marked on Toll Analysis Form? n
Calls to Hunt Group - Record: member-ext
Record Called Vector Directory Number Instead of Group or Member? n
Record Called Agent Login ID Instead of Group or Member? n
Inc Trk Call Splitting? n
Record Non-Call-Assoc TSC? n Call Record Handling Option: warning
Record Call-Assoc TSC? n Digits to Record for Outgoing Calls: dialed
Privacy - Digits to Hide: 0 CDR Account Code Length: 15
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Thnx in advance
Robonix.....
I have enabled CDR on my switch. The last coloumn I selected is FRL and I have marked a yes on "disconnect information in place of FRL" in the DISPLAY SYSTEM PARAMETERS.
Now can I know from these reports if an inbound call recd by an agent is disconnected from the FAR-END side or the AGENT side.
-----------------------------------------------------------
display system-parameters cdr Page 1 of 2
CDR SYSTEM PARAMETERS
Node Number (Local PBX ID): CDR Date Format: month/day
Primary Output Format: customized Primary Output Endpoint: CDR1
Secondary Output Format:
Use ISDN Layouts? n
Use Enhanced Formats? n Condition Code 'T' For Redirected Calls? n
Modified Circuit ID Display? n Remove # From Called Number? n
Record Outgoing Calls Only? n Intra-switch CDR? n
Suppress CDR for Ineffective Call Attempts? y Outg Trk Call Splitting? y
Disconnect Information in Place of FRL? y Outg Attd Call Record? y
Interworking Feat-flag? n
Force Entry of Acct Code for Calls Marked on Toll Analysis Form? n
Calls to Hunt Group - Record: member-ext
Record Called Vector Directory Number Instead of Group or Member? n
Record Called Agent Login ID Instead of Group or Member? n
Inc Trk Call Splitting? n
Record Non-Call-Assoc TSC? n Call Record Handling Option: warning
Record Call-Assoc TSC? n Digits to Record for Outgoing Calls: dialed
Privacy - Digits to Hide: 0 CDR Account Code Length: 15
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Thnx in advance
Robonix.....
