CDR users not showing in reports

[droudpeyma]

Hello all,
I'm having some issues where users that are created in Call Manager are not showing up in the CDR reports for Bills/department. We had a wave of new hires and I created accounts and associated devices to them. Most of the new users show up but there are a few that still do not.
Any help would be awesome. Im stuck on what to do.
Thanks,
David


P.S. Going to delete their accounts and try recreating them to see if it works.

 

[Riktov]

Hi David,

What's your CCM version?
Have you check the Owner User ID on the phone settings?

From the drop-down list box, choose the user ID of the assigned phone user. The user ID gets recorded in the call detail record (CDR) for all calls made from this device.

Do not configure this field if you are using EM. Extension mobility does not support device owners.

Caos is the natural order of things...