CDR software to marry SCCS 4.2 and Opt81 (25.42)

[dtperk]

Hi all.

I'd first like to say, I've been lurking here for a few months now and am floored by the level of expertise here. Nice work all!

Second, I was wondering if anyone knew of a package that brought the SCCS system and the CDR reports from the Meridian (mainly, the OTM collector) together and reconciled them. As we are setup with position ID's at our agent phones and an agent can use any phone at any time with their symposium ID, I need to pull the actual switch CDR and match up with the SCCS system.

Is there something out there that will do this? Our OTM (2.1) is not SCCS aware.

Thanks much,
Dtperk

 

[lretrievers]

These are two different functions of call processing; However, both of these products work with Crystal reports, perhaps that might be an option, but I am not sure how you would tie the two records together. Symposium is more focused on agent login id, CLID/DNIS information and OTM is collecting CDR records by TN.