CDR set up

[mroberts]

Hi all,

Anyone set up and have the CDR working? I thought I had this down but apparently I don't. I have a BCM 3.6 and have programmed everything as it should be, it just won't give me anything.

Report Parameters:
Norstar
All
English
Report filter?
Feature code: F900 (default)

Report parameters:
mm/dd/yy
Line station
Enable
Disable
14 KB
400 disk space available

Data File Transfer:
Transfer type: push-daily
IP address or machine name: 10.225.XXX.XXX (addy of the BCM)
Remote user and password are the same as one used to log into the FTP Server
Destination FTP Alias:
Number of retries: 0
Delete files after transfer: No
Compress Files: No

When I try to do a transfer immediately it just flat does nothing but look at me!

MRoberts

http://www.a1teletronics.com

 

[3Sixty]

The system does not give any indication that it is doing anything. The only way you know it has transfered is in the tab last completed transfer you will get the date and time.

I would start with the basics like check you can ping the FTP server from the maintenance page.

Marshall

http://www.marshallshouse.co.uk

 

[skippy440]

What OS is being used on the computer that the CDR is installed on.

I have heard of problems with Windows XP and more stable with
Windows 2000 Pro.


There are only 2 seasons in Canada, Golf and Snowmobile season.

 

[spotless]

I have heard of various problems with 3.5 and 3.6. You may need to patch the CDR service.

You may want to look at RSI's Winlink for BCM module which will show you more detailed views of what is being transferred.

http://www.nortelcompatibleproducts.com

 

[mroberts]

I can log into the FTP server just fine. Others can log into it as well.

I am running Windows XP on the machine that the server is on...

If any one has a link to the "CDR patch" I would be most appreciative.

MRoberts

http://www.a1teletronics.com

 

[spotless]

I don't think it is a problem with your FTP server. It may be a problem with your CDR User accounts. You may want to set the polling method to Pull and use the tools to verify that the data is actually being created and delivered properly.

S16

 

[mroberts]

How do I do that exactly?

MRoberts

http://www.a1teletronics.com

 

[3Sixty]

Hi Stockman16

You seem like you have alot of experience on the BCM with CDR. I was wondering would you have any more information on how the BCM constructs the stats for the hunt groups on the BCM under the diagnostics-----service metrics-----telephony services-----huntgroup (01-30). It gives you information like how many calls,abandon calls etc. If someone knows how to get this info of the BCM into a form or report. Or if there is some software that will do this. A link or some info would be greatly appreciated.

Marshall

Mr roberts

I have a guide to setting up the CDR if you want it.

http://www.marshallshouse.co.uk

 

[spotless]

The hunt group information you requested is available. However not until 3.7. You may want to check with RSI. They have a module for Enhanced BCM Reporting...at the address I listed above (nortelcompatibleproducts).

S16

 

[3Sixty]

Thanks Stockman

The system is a 3.7 is that info outputted with the call logs via FTP?

Marshall

http://www.marshallshouse.co.uk