Radagast1066
IS-IT--Management
Hi all. First post in this forum.
Have a NBX V3000 running R6_0_63. When I run CDR reports (also often when looking at real-time-stats) the numbers are wrong... like a 7-day report showing 55 calls for the week (way off), but an average of 28 per day (possibly correct). Or for a day, 55 answered, 4 abandoned. Where is the other 1?
In the real-time, I will walk past 3 logged-in agents and see it's showing "1" or "2" or even "-1"...!
Is this a bug with my NBX, or...?
The CDR reports behaves like this regardless of CDR version (I've tried 6.0.8, 6.0.14, 6.0.17, 6.0.18) and for the real-time, I'm using the latest version available - 6.0.1.
Help!
Thanks
Scott.
Have a NBX V3000 running R6_0_63. When I run CDR reports (also often when looking at real-time-stats) the numbers are wrong... like a 7-day report showing 55 calls for the week (way off), but an average of 28 per day (possibly correct). Or for a day, 55 answered, 4 abandoned. Where is the other 1?
In the real-time, I will walk past 3 logged-in agents and see it's showing "1" or "2" or even "-1"...!
Is this a bug with my NBX, or...?
The CDR reports behaves like this regardless of CDR version (I've tried 6.0.8, 6.0.14, 6.0.17, 6.0.18) and for the real-time, I'm using the latest version available - 6.0.1.
Help!
Thanks
Scott.