CDR records not being generated

[drew31fan]

I have a COT route built that carries 911 calls. Calls are going out over the route successfully but the Option 11 is not generating a CDR record for these calls. This is a 2 member COT route, ground start trunks and the SUPN is set to YES. The CDR option in the RDB is set to YES. I changed all CDR options in the RDB to yes but no record was generated. I changed the SUPN on the individual trunks to NO and changed the OAL setting in the RDB to NO but it still didn't generate a record. There is no ESA programmed in this PBX and I'm out of ideas. Any suggestions?

 

[KCFLHRC]

I'm assuming you are getting CDR on other routes? It's defined in the CDB? And CTY is in the user field for the CDR port?

 

[drew31fan]

Yes, other routes are generating CDR records just fine, this particular route is the only one that's not and I even routed some calls away from the T1 onto this COT route but it didn't make a difference.

 

[KCFLHRC]

So are you looking directly at the CDR output from the TTY port to determine this? Or are you using TM or some other Call Accounting system to determine this?

 

[drew31fan]

Looking directly at the TTY port for testing purposes. I removed/rebuilt the trunk members and the RDB itself and now everything is working so I'm not sure where it got hosed. Thanks for your reply

 

[KCFLHRC]

Good deal