CDR per set basis

[dirkfuzzbucket]

Our site is set up to record all external incomming and outgoing calls.

The HR section want to set up an anonymous help line, is there any way I can stop the call detail records for this particular extension only from being recorded?

 

[ArchTelecom]

Assuming the anonymous help line will be routed on it's own trunk group, you could put CDR "no" in the RDB of that trunk group (could be a single trunk trunk group if you so wish). If they are using an existing trunk group that needs to continue CDR then I am not aware of a way you could do this.

 

[Nortellian]

cls icdd will stop internal call detail recording.

 

[dirkfuzzbucket]

The phone will be hit by an external trunk that has CDR enabled, ICDD is correct and I have switched this on, seems silly to have a CLS that blocks internal but not external CDR on a set by set basis.

I played yesterday and my only answer is to block external CLID with CLBA and fire it out and back in a trunk.