CDR Output

[CabMaster]

I am using the CDR in realtime mode to report the status of incoming calls and present CLI in a 3rd party application.

Normally the line no. column reports the trunk line on which a call has been received, however with one of my client it is always reporting the same line no, for multiple concurrent incoming calls. I have been advised that this is because the ISDN30e channel no. is being reported, whereas with ISDN2 or ISDN30/DASS installations the individual line no. is reported instead.

I am not a BCM engineer, and only interface to the CDR so do not have any understanding of the internal workings of the system.

Is there a misconfiguration here, which if corrected, will report the indiviual line no.? If so, how should the system be reconfigured?

Thanks in advance.

David

 

[senk1s]

If it is same number that is dialed (by the caller) the BCM processes the call on the same virtual line

 

[acewarlock]

You can turn on the BCM Monitor program and watch the calls come in and out in real time. If you havn;t downloaded it yet, you can download it from the BCM.

 

[3Sixty]

It is exactly as senk1s said the call will be presented to the extension on a target line (virtual line). It will range from 241-49x. I am surprised you did not get the same on DASS and ISDN2 if you are using DDI numbers.

Marshall

http://www.marshallshouse.co.uk