cdr on prologic 1

[montyzummer]

Hi all been having an issue with outputting cdr data on a G3 Sw R012, attached is the cdr ouput what i am trying to achive is where on the output the very last four digits the vdn is displayed , i want to manipulate this to show the station or agent number that answered the call any help would be much appriciated

APSS (SME)
ACSS (SME)

 

[montyzummer]

apologies correct attachment

APSS (SME)
ACSS (SME)

 

[GDeaks]

This is the link......

 

[AvayaTier3]

You can use change system-parameters cdr

Use "custom" to design your own CDR output format

display system-parameters cdr
                            CDR SYSTEM PARAMETERS

 Node Number (Local PBX ID): 1                     CDR Date Format: month/day
      Primary Output Format: custom        Primary Output Endpoint: CDR1
    Secondary Output Format:
           Use ISDN Layouts? n
       Use Enhanced Formats? n      Condition Code 'T' For Redirected Calls? n
Modified Circuit ID Display? n                  Remove # From Called Number? y
                  Record Outgoing Calls Only? n            Intra-switch CDR? y
  Suppress CDR for Ineffective Call Attempts? n     Outg Trk Call Splitting? y
      Disconnect Information in Place of FRL? n       Outg Attd Call Record? y
                                                     Interworking Feat-flag? n
 Force Entry of Acct Code for Calls Marked on Toll Analysis Form? n
                                    Calls to Hunt Group - Record: member-ext
Record Called Vector Directory Number Instead of Group or Member? y
Record Agent ID on Incoming? n       Record Agent ID on Outgoing? n
     Inc Trk Call Splitting? y                  Inc Attd Call Record? y
  Record Non-Call-Assoc TSC? n           Call Record Handling Option: warning
      Record Call-Assoc TSC? n   Digits to Record for Outgoing Calls: dialed
   Privacy - Digits to Hide: 0               CDR Account Code Length: 7

display system-parameters cdr                                   Page   2 of   2
                            CDR SYSTEM PARAMETERS

     Data Item - Length         Data Item - Length         Data Item - Length
 1: date             - 6   17: auth-code        - 13  33:                  -
 2: space            - 1   18: space            - 1   34:                  -
 3: time             - 4   19: in-crt-id        - 3   35:                  -
 4: space            - 1   20: space            - 1   36:                  -
 5: sec-dur          - 5   21: out-crt-id       - 3   37:                  -
 6: space            - 1   22: space            - 1   38:                  -
 7: cond-code        - 1   23: return           - 1   39:                  -
 8: space            - 1   24: line-feed        - 1   40:                  -
 9: code-used        - 4   25:                  -     41:                  -
10: space            - 1   26:                  -     42:                  -
11: code-dial        - 4   27:                  -     43:                  -
12: space            - 1   28:                  -     44:                  -
13: dialed-num       - 23  29:                  -     45:                  -
14: space            - 1   30:                  -     46:                  -
15: calling-num      - 15  31:                  -     47:                  -
16: space            - 1   32:                  -     48:                  -

                              Record length = 94

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting

http://bshtele.com

 

[montyzummer]

I have tried this but it is showing the vdn number twice and i cant seem to get the last line to show sta number ,
do you know what this is defined as, in line 13 in your template 13.dialled number ,is what i need think in need to see but i cant put the entry in twice in the template.

APSS (SME)
ACSS (SME)

 

[AvayaTier3]

Post your programming for cdr page 1 and 2

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting

http://bshtele.com

 

[montyzummer]

ok here goes cheers

APSS (SME)
ACSS (SME)

 

[AvayaTier3]

Need to change:
Record Agent ID on Incoming? y
Calls to Hunt Group - Record: member-ext

                                                                                                   1         1
         1         2         3         4         5         6         7         8         9         0         1
123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890
date   time dura  cc                        dialed calling   tac in-crt-id   ppm               vdn
310112 1015 00003 G                         8985 7717229988  801  01         0           0     8985
310112 1016 00038 9                         2103 7717229988  801  01         0           0     8985

change system-parameters cdr                                    Page   1 of   2
                            CDR SYSTEM PARAMETERS

 Node Number (Local PBX ID):                       CDR Date Format: day/month
      Primary Output Format: customized    Primary Output Endpoint: CDR1
    Secondary Output Format:
           Use ISDN Layouts? n
       Use Enhanced Formats? n      Condition Code 'T' For Redirected Calls? n
Modified Circuit ID Display? y                  Remove # From Called Number? y
                  Record Outgoing Calls Only? n            Intra-switch CDR? y
  Suppress CDR for Ineffective Call Attempts? n     Outg Trk Call Splitting? y
      Disconnect Information in Place of FRL? y       Outg Attd Call Record? y
                                                     Interworking Feat-flag? y
 Force Entry of Acct Code for Calls Marked on Toll Analysis Form? n
                                    Calls to Hunt Group - Record: group-ext
Record Called Vector Directory Number Instead of Group or Member? n
Record Agent ID on Incoming? n       Record Agent ID on Outgoing? n
     Inc Trk Call Splitting? y                  Inc Attd Call Record? n
  Record Non-Call-Assoc TSC? n
      Record Call-Assoc TSC? n   Digits to Record for Outgoing Calls: dialed
   Privacy - Digits to Hide: 0               CDR Account Code Length: 4



change system-parameters cdr                                    Page   2 of   2
                            CDR SYSTEM PARAMETERS

     Data Item - Length         Data Item - Length         Data Item - Length
 1: date         1-06- 6   17: in-trk-code 61-64- 4   33: line-feed     117- 1
 2: space          07- 1   18: space          65- 1   34:                  -
 3: time         8-11- 4   19: in-crt-id   66-68- 3   35:                  -
 4: space          12- 1   20: space          69- 1   36:                  -
 5: sec-dur     13-17- 5   21: out-crt-id  70-72- 3   37:                  -
 6: space          18- 1   22: space          73- 1   38:                  -
 7: cond-code      19- 1   23: ppm         74-78- 5   39:                  -
 8: space          20- 1   24: space          79- 1   40:                  -
 9: code-dial   21-24- 4   25: isdn-cc     80-90- 11  41:                  -
10: space          25- 1   26: space          91- 1   42:                  -
11: code-used   26-29- 4   27: attd-console92-93- 2   43:                  -
12: space          30- 1   28: space          94- 1   44:                  -
13: dialed-num  31-48- 18  29: vdn         95-99- 5   45:                  -
14: space          49- 1   30: space         100- 1   46:                  -
15: calling-num 50-59- 10  31: acct-code 101-115- 15  47:                  -
16: space          60- 1   32: return        116- 1   48:                  -

                              Record length = 117
--------------------------------------------------------------------------------
Help for Data fields:
acct-code     attd-console  auth-code     bandwidth     bcc              (MORE)
calling-num   calltype      clg-num/in-tac              clg-pty-cat      (MORE)
code-dial     code-used     cond-code     contact-uri   country-from     (MORE)
country-to    date          dialed-num    duration      end-date(4d)     (MORE)
end-time      feat-flag     frl           from-uri      in-crt-id        (MORE)
in-trk-code   ins           internal-codec              isdn-cc          (MORE)
isdn-cc/ppm   ixc-code      line-feed     location-from                  (MORE)
location-to   ma-uui        node-num      null          out-crt-id       (MORE)
ppm           request-uri   res_flag      return        sec-dur          (MORE)
seq-num       space         start-date    start-date(4d)                 (MORE)
start-time    time          timezone-from               timezone-to      (MORE)
to-uri        tsc_ct        tsc_flag      trunk-codec   ucid             (MORE)
vdn
--------------------------------------------------------------------------------

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting

http://bshtele.com

 

[montyzummer]

Cheers for the input if i change the record agent id i get the agent id as you would expect , strangly customer wants station numbers not agents,

If i change the other field i do get the extn instead of the vdn , but in my first example posted the vdn still displays at the end off the text field ,at that very end last four digits is where i need to display the sta or agent number but with youre suggested settings the vdn still appears , im sure youre right it is about page two but i have tried most variants and stil get the same data ....thanks for help though.....any more suggestions would really be appreciated.

APSS (SME)
ACSS (SME)

 

[AvayaTier3]

This is why you get the vdn on the end

29: vdn 95-99 columns - 5 length

when you get the extension you want, look at the field and move it to where the vdn entry is.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting

http://bshtele.com

 

[montyzummer]

Agreed but what can i utilise that is either the sta or agent id , as on the help screen its not clear, what identifies a station or agent, calling no etc etc .... thanks in advance will pick this up again tommorrrow but any suggestions as always or a break down of some of the more none obvious fields in the help field would be great.

Thanks in advance.

APSS (SME)
ACSS (SME)

 

[AvayaTier3]

I numbered and labeled the column output from your cdr output so you can match data to the fields. You should be able to figure it out.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting

http://bshtele.com

 

[montyzummer]

Ok undersatood that worked .

APSS (SME)
ACSS (SME)

 

[montyzummer]

By the way i gave you a star but it has not appeared.

APSS (SME)
ACSS (SME)