CDR on a 2250 console

[coniglio]

our CDR runs off our exts. my question is how can i run a CDR on one particular console? i have a printout of the console and under IADN (indiv. att. DN)it's blank. Can i simply program a DN in this field and then put that DN in my CDR? or will that mess anything up? also, i see a field called ICRD (internal CDR) which is set to denied. what exactly is Internal CDR? if i change this to ALLOWED will that help? i have three consoles and I'd like to see how much time they are spending on calls. thank you.

 

[MWALL0]

You will have to run a traffic report to get this information on the console. Only in traffic will you get this information.

 

[coniglio]

but if i have four consoles and one is manned by a, one by b, one by c and one by d, how is a traffic study going to tell me which of the four operators (a,b,c or d) is the most or least efficient?

 

[MWALL0]

The traffic report will tell you how much time they are spending on calls. this will work on MAT or OTM .

 

[coniglio]

i don't think i am wording my question correctly. I actually already have a traffic study. If there is no DN on each console, how do i know which console is manned by which operator?? So that if Console 1 is answering a million calls and console 2 is answering two calls, how do i know which physical person is manning console 2? so i know who to terminate? one of the consoles is being manned poorly, but without a DN how do i know who is actually answering that particular console?