CDR is activated, but it doesn't show the area code, only the extensio

[Davidfrank]

We have two area code 410,443. Is it possible for the meridian CDR to show the area code from the dialed extension? It only shows the 7 digits extensions currently.

 

[acewarlock]

When you dial the number, do you dial the area code or do you just dial the 7 digits.

 

[Davidfrank]

We dial the 10 digits.

 

[acewarlock]

Post a print out of your RDB's

LD 21
REQ PRT
TYPE RDB

return till print

 

[Davidfrank]

Unfortunately I'm unable to post

 

[Reusser]

I'm a liitle confused - are you looking for CDR info - billing report and you want to show the number dialed
or
are you looking for CLID info - your number to show on the persons phone you dialed

give us an example of how it looks and what you would like to see

 

[acewarlock]

Check your RDB's to see if under the CDR area

OPD YES Outpulsed Digits in CDR

 

[Davidfrank]

Basically, I wanted to see if the raw data was sending the right area code. But, since the raw data only shows the 7 digit extension, I can't tell.

 

[acewarlock]

When you say 7 digit do you mean the telephone number that the person called or do you mean you are using 7 digit ext numbers on your phones?

If you are dialing 9NPA-NXX-XXXX but only NXX-xxxx is showing up in the CDR, than add this to you RDB's than it should show NPA-NXX-xxxx


Check your RDB's to see if under the CDR area

OPD YES Outpulsed Digits in CDR

 

[Davidfrank]

Yes, we have 7 digit extensions. The raw data does show the called number (all digits), but the calling number(our extensions) only show the 7 digit extensions, it does not include the area code.

 

[acewarlock]

Extensions don't have NPA's.

Are we talking the same telephone language here?

to call phone to phone on the same PBX you dial 7 digit ext number?

Just trying to clairify

 

[Reusser]

raw data should show something like this

N 320 00 DN1234567 T01002 03/04 10:15 00:01:35 14254893350

N = Record Type
320 = Record number
00 = Customer Number
DN1234567 = 7 digit ext that placed call
T01002 = route 1 member 2 that call went out on
03/04 = Date
10:15 = Time
00:01:35 = duration of call
14254893350 = digit dialed 1-npa-nxx-ext


What part of this record are you not getting or is different that you need help with?

 

[acewarlock]

Quote:

but the calling number(our extensions) only show the 7 digit extensions, it does not include the area code.


========================================================

Why do you need the area code? you shold know where your calling from.

 

[Davidfrank]

"DN1234567" This is the extension that placed the call. I wanted to see what area code that dn would pass. Something like 4101234567. Here the reason: We have a third party for billing, and sometimes they see no area code associated with the originating call. It shows on the billing reports as 0001234567 (no area code). So I was tryimg to see if I could see exactly what area code the pbx was sending out.