How do I get the CDR records out of a Shoretel , my understanding is they are stored in SQL ?? is that correct?
What I would like to do is get the records and put them into a txt or csv format.
If you are on the latest version of Shoretel it is using mysql. You need to get drivers for odbc. Setup an odbc connection to Shoretel. Open excel > data > Import External Data > New Database Query. Use the Shoretel odbc connection and there will be tables you can select from for the data you are looking for.
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