CDINI to ACD group

[Owlball]

Hi There,

Can someone tell me if there is a solution for putting a CDINI or different call diversion to an ACD group?

Thanks for your help.

Michel

 

[dstrang1]

Do you want to diver extensions *to* an ACD group, or do you want to divert an ACD group somewhere?

Thanks,

Dave Strang

 

[whosrdaddy]

if you mean diverting on no answer/busy to an ACD group, this is only supported from BC12 and up

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[Owlball]

*Dstarng1: Indeed, I like to make a diversion from an extension to an ACD group on busy/no answer using cdini.

*whosrdaddy: is it just by using a cdini on the extension or uses BC12 a different method of diversion to an acd group?

Thanks!

Michel

 

[whosrdaddy]

you can use only cdini, personal number to acd is not supported

-----------------------------------------------------
What You See Is What You Get
Never underestimate tha powah of tha google!

 

[Owlball]

Ok, thanks for your help !