CD-ROM Doesn't Work

[countymounty]

I have a Toshiba Satellite Pro 4600 Laptop running Windows XP. The CD-RW/DVD Player doesn't work. It has power, the computer recognizes it, but it will not read any CDs or DVDs. I have tried uninstalling it, updating the driver and still nothing. Any ideas would be GREATLY APRECIATED.

THANKS!!

 

[cdogg]

updating the driver"? Do you mean upgrading the firmware from the manufacturer's website? Usually this is not needed when the drive worked fine before.

Try running this:
Autofix

If that doesn't help, try booting with a 98SE floppy selecting CD-ROM support (you can go here to create one -

http://www.bootdisk.com).

See if you can read a CD from a DOS prompt.

~cdogg
"Insanity: doing the same thing over and over again and expecting different results." - Albert Einstein
[tab][navy]For general rules and guidelines to get better answers, click here:[/navy] faq219-2884

 

[dglienna]

Try a different user account, also. We fixed one today by creating a new account. Both CD and DVD disappeared on a Sony Multimedia Center PC. It works now.

-David
2006 Microsoft Most Valueable Professional (MVP)
2006 Dell Certified System Professional (CSP)

 

[wolluf]

drive is probably dead and needs replacing.

 

[mainegeek]

or dirty and needs cleaning.