CD question

[shannanl]

We have a Dell computer that runs Windows XP. When we burn a CD with this computer, all pc's can view the contents of the CD. No macs can view the contents of the CD. It appears as if no CD is even in the drive. What could be causing this?

Thanks,

Shannan

 

[satrow]

This is by design.

You need third-party software, eg. Nero Burning Rom, to enable you to burn a CD that will be visible on both types of computer.

 

[jimoblak]

This is not by design.

Macs are capable of reading just as many formats as Windows. It is often the Windows computer that cannot read a HFS format CD created on a Mac.

Please specify what Mac OS you are using. Are you burning a DVD and putting it in a Mac CD drive? Are you burning a higher speed CD on the Windows drive than your Mac hardware supports?

 

[shannanl]

The cds are burnt from a program on a computer that allows a user to view CT images in a hospital and burn them if needed. The drive was recently replaced because the old one died. After the replacement, the cds that are burnt no longer work on the Macs. The program itself has not changed.

Thanks,

Shannan

 

[shannanl]

The os is Tiger (10.4.7). The media is cd and it is read on the cd drive of the Mac.

 

[jimoblak]

What speed are you burning CDs in Windows? Does it help reading on the Mac to burn in Windows at half the speed used prior?

 

[shannanl]

The program does not allow speed selection. Again it worked fine before i put in the new CD burner.

Thanks,

Shannan

 

[Foamcow]

Might seem like a dumb question, but are they definitely CDs and not DVDs?
If they are DVDs then does the mac have a CD/DVD reader or just a CD drive?

Have you changed brand of disc?

<honk>*:O)</honk>
Foamcow Heavy Industries - Web site design in Cheltenham and Gloucester
Earl & Thompson Marketing - Marketing Agency Services in Gloucestershire

 

[shannanl]

It is not a dumb question. That was the first thing I thought of. They are CDs not DVDs.

Thanks,

Shannan

 

[Foamcow]

Do other CDs mount on the Mac? Can you eliminate the problem being a failure of the Mac CD drive?

<honk>*:O)</honk>
Foamcow Heavy Industries - Web site design in Cheltenham and Gloucester
Earl & Thompson Marketing - Marketing Agency Services in Gloucestershire

 

[shannanl]

Other CDs seem to work in the Mac so it does not look like it is a complete failure of the Mac drive.

 

[jmgalvin]

When you replaced the cd drive, did the new drive require a driver install for that drive? If yes, you might check the website of the maker for any updates to that driver. There's a possibility that the driver has settings/prefs that can be changed.

There's also the posibility that, when you installed the new drive, the settings/prefs for the program being used to burn the cds, got messed up. You might check those and see what options are available.

The only time we run into pc/mac cd problems is when the pc user used a particlular program that makes something like a slide show that only works on pc, but the disc always mounts.

One thng you might try on the mac is to go to system prefs/cds & dvds and play with the settings in "When you insert a picture cd"

Using OSX 10.3.9 on a G4