CCV cannot see Delta Server on localhost

[thrtnastrx]

I have a customer who has been using CCC for years and the other day they were installing CCV on a new computer yesterday and unable to connect to the Delta Server. I opened CCV directly on the server and it is also unable to find the Delta Server. If I select "use last know Delta Server", CCV launches and connects but I can't add any new profiles or add a new computer. I installed Delta Server on the same PC as where they want to use CCV and connected it to itself so it is working temporarily until I figure out why it can't connect to the real server. I tried repairing the Delta Server install but that didn't help. Anyone have any suggestions? I'm was going to try to uninstall DS and re-install but I'm afraid the machines that are working will no longer work after that.


APSS - ACIS - ACSS

 

[hairlessupportmonkey]

is the User Access applet running?

ACSS - SME
General Geek

 

[thrtnastrx]

Yes with Admin as user and default password.


APSS - ACIS - ACSS

 

[CarGoSki]

Check the port numbers used for delta vs CCV. May be a conflict.

 

[thrtnastrx]

I forgot to mention I am able to launch Delta Server in the browser on local machine and all the data is there.


APSS - ACIS - ACSS

 

[CarGoSki]

So you have changed from CCC to CCV.
Now you are using Delta for????

 

[thrtnastrx]

CCV is the Call Center View application of CCC. We haven't upgraded to CCR is that's what you meant.


APSS - ACIS - ACSS

 

[CarGoSki]

yes it is. I apparently got lost in the alphabet soup.

Havent heard "CCV" in quite some time.

 

[CarGoSki]

I think that issues with CCV were always permissions issues. Should be sure that the user has rights to the computer folders. I am sure that there is a doc on that somewhere.

 

[jamie77]

CCC using NetBIOS to find the server and permissions can be a real pain is you don't have a domain setup.

Try some or all of the following:
Add an entry into the local PC's LMHOST file for the server name and IP
Add a Mapped network drive to the machine to C$ on the server.
Check or turn off firewall on server and local PC

Do you have a domain or workgroup????

Also, CCC will not work on a Windows 7 (and Vista???) machine.

Jamie Green

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