Hello,
We have setup 2 sites of AACC(6.2 SP5) with CS1K(Rel 7.5), CCMS (AML) & CCT with NCC. Network skillbased routing is working fine. CCT is working fine in individual sites,with call data appearing on Ref Client.. But in a multisite transfer scenario,call data is not passed between the two sites. Local call id & network call id is appearing correctly in destionation site.
We would like to know whether there are any component or configuration required to pass call data between two CCTs.
Regards,
We have setup 2 sites of AACC(6.2 SP5) with CS1K(Rel 7.5), CCMS (AML) & CCT with NCC. Network skillbased routing is working fine. CCT is working fine in individual sites,with call data appearing on Ref Client.. But in a multisite transfer scenario,call data is not passed between the two sites. Local call id & network call id is appearing correctly in destionation site.
We would like to know whether there are any component or configuration required to pass call data between two CCTs.
Regards,