CCT 5.0 Licensing count

[mattb025]

We all know that the Nortel Licensing system is about as clear as mud.

How do I check the license agent count for CCT 5.0?

 

[robm44]

if you go to Start-Nortel-Symposium TAPI then go to the license tab and test the keycode...you will see the agent count there.

 

[mattb025]

That is how you check the tapi count. What about agent count?

With Symposium Agnet we had a Tapi license, and an Agent license.

 

[lewis2k]

i'm looking for the CCT 5.0 SDK, does any one have it?

 

[mattb025]

Any body got any ideas on this?

 

[jasidija]

If you're using 5.0, you should still be using the classic client.
Login to classic client, expand Reports and Displays, expand Statistics Configuration.
Open Historical Statistics.
A window will open with tabs - go to the Parameters tab.
Look for: Agent Positions

This is concurrent users (not per user profile). So, that number represents how many agents can be logged in at any given time.

 

[jasidija]

Sorry... I misread the CCT 5.0 - my brain fogged and interpreted SCCS 5.0. Please disregard my lack of attention!

 

[mattb025]

Ok, Figured it out. Since Nortl no longer provides the agent , the only licese that they charge for on CCT is TAPI license.

It makes sense, just did not know if they were going to pull a MS and charge an access license.

 

[jasidija]

Couple questions on this:

1 - I thought the new CCT did not use TAPI. I was under the impression that it used another protocol to communicate phone-to-pc. So is TAPI still a component in the new CCT architecture?

2 - If they are charging a TAPI license, do you have to buy a quantity of licenses that equates to the number of phone-to-pc sessions/profiles, or is it just one license that enables the usage of the application (no matter how many profiles)?