CCR tree

[cinarv]

hi,
I have a question about CCR tree in BCM450
I set an autoattendant which is using CCR tree (for example: Service menu: press 1 for technical service press 2 for sale department)
when the user is in a menu and if he does not press any digit(1 or 2) the call is disconnected.
How can I set the CCR that the call will not be disconnected and it will be redirected to attendant dn without pressing anything, automatically.

Thanks

 

[atcom]

The setting might be under PATH 0. I can't remember for sure off-hand...

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http://www.atcomsystems.ca

 

[stsguy]

look under F982 and make sure att available is set to yes

 

[DBrewsky]

Also under AA, set "Return to AA" to Yes

--DB

http://support.csctech.us

 

[fireeater]

normal operation
when customer calls in and does nothing it goes to attendant
(fallback for people who still have rotary phones)
if they press a digit for a submenu then they prove to have touch tone and system expects a tone ,when none heard then hangup, not changeable , that i know of

HALLOWED ARE THE ORI

mike

http://www.ics-on.ca