CCR tree transfer after optional greeting

[dstokes217]

I have Customer trying to create a ccr tree that after playing the main greeting, it will go to two sub trees ( press 1,2). The first sub menu they want four options, The first to play a greeting then disconnect, the second to play a greeting then transfer, the third to play a greeting then disconnect, the fourth has a two option transfer.

My question is what is the best way to get the second option to transfer to a group after playing the greeting. The rest I have set up and good to go. but to play the greeting then transfer for some reason has me stumped.

 

[allworxguy]

It has you stumped because you can't do it. In a sub-menu except for an announcement, the caller will have to press a digit or they will be disconnected. And the only option in an announcement is to return one level up or return to the home.

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM & Allworx
Serving Ottawa and Eastern Ontario since 1990