CCR Tree routing to general mailbox when no option made

[simon1945]

Hi

I have set up a menu CCR tree with options 1 to 4 to choose from which all works great. Problem is that if you choose any option above 4 or don't choose an option at all the caller is routed to the attendant extension, if this is not available it goes to the general mailbox. I want the call to be disconnected if they choose the wrong option or none at all, or back into the CCR Tree menu would do

Any ideas would be much appreciated

Simon

 

[phoneguy610]

Try and delete the attendant extension

ddcommllc.com
Avaya/Toshiba/SyntelSolutions

ACIS

"Will work for stars

 

[norstarboy125]

Delete the attendant extension? Actually the system is working as designed but if you don't want to use GD then turn it off.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[simon1945]

Sorry but what is GD and how would I turn it off

 

[curlycord]

General Delivery" which is the main mailbox.
You can turn it off by going into Callpilot interface programming.

To change the attendant's ext you can go to Operator Status as well as Table X and look for Attendant, change them to 000.
This will send calls back to AA.





=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[simon1945]

Thanks for your help, I have just turned off the General delivery mailbox so it now says the operator is not available then exits the system which should be ok