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CCR Tree Reports

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Loopback55

Loopback55

Vendor
Jun 19, 2012
34
US
We have a BCM 50 4.0 and I was looking at CCR Tree 6 records.See attached.Is the report saying 165 calls were answered by home menu, 7 calls out of the 165 choose option 1, 116 callers chose option 2 ect.... I,m a little confused on the daily total calls. I can,t imagine there were 324 total calls to the tree for Monday.Thank you.
 
 http://files.engineering.com/getfile.aspx?folder=82257dd0-4474-4d09-9dec-c2ef4cd6e3e4&file=calls8_22_2016.txt
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Your reading it correct.

Looks like on Monday out of the 324 callers 159 of them made a CCR choice while 165 either made a DN choice or hung up.




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