Loopback55
Vendor
We have a BCM 50 4.0 and I was looking at CCR Tree 6 records.See attached.Is the report saying 165 calls were answered by home menu, 7 calls out of the 165 choose option 1, 116 callers chose option 2 ect.... I,m a little confused on the daily total calls. I can,t imagine there were 324 total calls to the tree for Monday.Thank you.