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CCR Tree - External Transfer hangs up
- Thread starter dantorrey
- Start date
- Thread starter
- #5
I do not have a BCM system. I have a call pilot system. line 032 is a POTS line. Should I have this use a route as opposed to a line? Why do I need Link Transfer? Does the system just pick up the line and dial and connect it through? Any further advice would be much appreciated.
acewarlock
Technical User
If you don't have a BCM, why are you in the BCM Forum????
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
acewarlock
Technical User
A BCM is a Telphone System.
Call Pilot is a Vmail System.
The BCM uses Call Pilot as it's Vmail System.
(CO Trunks) Lines start with 61 in the BCM.
So I would guess if your using Line 32, Then like cook1082 said, your trying to go out on a VOIP trunk.
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
Call Pilot is a Vmail System.
The BCM uses Call Pilot as it's Vmail System.
(CO Trunks) Lines start with 61 in the BCM.
So I would guess if your using Line 32, Then like cook1082 said, your trying to go out on a VOIP trunk.
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
- Thread starter
- #8
danthephoneman
Vendor
Norstar with Callpilot,Maybe?
If you have a routing table built. Just set it for route and use your access code in front of the number.
Ace, Your analogies are becoming longer than your posts.
LOL.
If you have a routing table built. Just set it for route and use your access code in front of the number.
Ace, Your analogies are becoming longer than your posts.
LOL.
acewarlock
Technical User
No the samething isn't happening as you stated in the original question above, the call disconnected. Now you are getting a Telco message. Have you tried using the BCM Monitor program to see what you are sending out on the Line??
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
- Thread starter
- #11
acewarlock
Technical User
But that is not what you said. As one of our other great MVP's has said before.
If you only tell us half the story, your only going to get half an answer.
Again I ask did you use the BCM Monitor to see which Line the call is going out on?
Quote
"I have a CCR tree setup to transfer to an outside phone number.
When the option is pressed, the system disconnects the call.
The setup on the option is as follows: Line 032 and I have a # before the phone number. Any help would be greatly appreciated."
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
If you only tell us half the story, your only going to get half an answer.
Again I ask did you use the BCM Monitor to see which Line the call is going out on?
Quote
"I have a CCR tree setup to transfer to an outside phone number.
When the option is pressed, the system disconnects the call.
The setup on the option is as follows: Line 032 and I have a # before the phone number. Any help would be greatly appreciated."
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
- Thread starter
- #13
CallPilot is a VOICEMAIL system and cannot process any form of calls on it's own without an associated telephone system.
If you wish help you need to provide information that is requested of you. Not only that, you may learn something in the process.
A BCM (which contains Call Pilot) will be look like a gray server with a 2 LAN ports on the front and all wiring runs out the right side (BCM 200/400/1000) or a small box with a single cable running out the right and 3 or more LAN ports to the left (BCM 50).
A Norstar is a larger gray box with all wiring on exiting the bottom and can either be about 24 inches by about 12 inches with other long skinny boxes attached (MICS) or about 16 inches by about 6 inches (CICS). Both Norstar types will have another small thin grey box near them with rounded corners and this box is the Call Pilot.
Please select which description most closely mathces what you have and we can move on from there.
If you wish help you need to provide information that is requested of you. Not only that, you may learn something in the process.
A BCM (which contains Call Pilot) will be look like a gray server with a 2 LAN ports on the front and all wiring runs out the right side (BCM 200/400/1000) or a small box with a single cable running out the right and 3 or more LAN ports to the left (BCM 50).
A Norstar is a larger gray box with all wiring on exiting the bottom and can either be about 24 inches by about 12 inches with other long skinny boxes attached (MICS) or about 16 inches by about 6 inches (CICS). Both Norstar types will have another small thin grey box near them with rounded corners and this box is the Call Pilot.
Please select which description most closely mathces what you have and we can move on from there.
acewarlock
Technical User
Before we waste more of our time guessing what you have, lets try and find out what you do have. What does it say on the box either on the front or back. we can't help you fix it if you can't tell us what you have.
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
- Thread starter
- #17
acewarlock
Technical User
OK you have a Norstar MICS Keysystem and it has a CP Vmail, so you are in the wrong Forum, you want the Norstar forum.
you will get better answers there.
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
you will get better answers there.
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
RikRodgers
Vendor
MICS 7.1 & CP-
Do you have a line pools built? If so, the path you built for external transfer should use pool 1 (pool A) to dial out, and no # in the dial out string.
Do you have a line pools built? If so, the path you built for external transfer should use pool 1 (pool A) to dial out, and no # in the dial out string.
- Thread starter
- #20
RikRodgers,
I changed the setup as you indicated. Now when I dial the extension it says "The routing information for this call is not valid" Can something else be wrong with our setup? I do use line pools. They are used so my sets can get an outside line. Your help is appreciated.
I changed the setup as you indicated. Now when I dial the extension it says "The routing information for this call is not valid" Can something else be wrong with our setup? I do use line pools. They are used so my sets can get an outside line. Your help is appreciated.
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