CCR Reports.

[FFrey]

I have a CCR install w/ SQL 2008 express, IPO500 V2 version 8 and CCR version 8 on a 2003 R2 server. Problem is when configuring a report you cant see all the agents in the target list? Why would that be?

 

[hairlessupportmonkey]

cause CCR is crap.

ACSS - SME
General Geek

 

[NYSTECH]

Do you have licenses for all the agents? Do you have CCC agent checked under users?

 

[FFrey]

Everything is set up correctly for a CCR agent. 12 Agents, 15 Agent Licenses

 

[NYSTECH]

Do the agents show up if your monitoring realtime the Queues they belong to. can you see them answering calls, transferring etc?

What kind of reports are you trying to run?

maybe a reboot of IPO and CCR sever

 

[tlpeter]

I have seen this on new installs.
A reboot of both the IPO and CCR server mostly seems to solve it.


BAZINGA!

I'm not insane, my mother had me tested!

www.lantel.nl

 

[FFrey]

They do show up in realtime the way they should. I found if I change the name in the user form it will show up in the target list. When I change the name back it doesnt show and the name I changed it to remains in the target list and monitor view.

 

[amriddle01]

I think HSM had it nailed

http://www.ipoffice.tel

 

[FFrey]

Also you can manually type the agent names in the taget list window and run reports on them just fine. A work around for now I guess

 

[IPOConsultant6]

Can you specify what changes you did in Agent Configurations in CCR?
Have you modified anything in IPOffice manager for agents?