We have IPO 500 with R 5.0.15 and CCR R 1.7.2. When the agentwise report is taken for inbound calls, the data does not match with the details of Contact store. i.e. for any agent for a specific period, if the Contact Store reports 10 calls, the CCR Report shows 1 or 2 less calls. It does not happen always..!! Any help...!???
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CCR Reports mismatch with Contact Store.
- Thread starter alankrut
- Start date
amriddle01
Programmer
Even the latest CCR will produce inaccurate/confusing reports, so you will struggle to resolve this on such an old release 
Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)
Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)
- Thread starter
- #3
amriddle01
Programmer
I gave up even trying to resolve such issues a long time ago and just stopped selling or recommending CCR, others who persisted may help you though
Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)
Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)
intrigrant
Systems Engineer
RGPTech said:
Hahahahaha, yes far better but still crap
A simple mind delivers great solutions
- Thread starter
- #7
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