CCR Reports mismatch with Contact Store.

[alankrut]

We have IPO 500 with R 5.0.15 and CCR R 1.7.2. When the agentwise report is taken for inbound calls, the data does not match with the details of Contact store. i.e. for any agent for a specific period, if the Contact Store reports 10 calls, the CCR Report shows 1 or 2 less calls. It does not happen always..!! Any help...!???

 

[amriddle01]

Even the latest CCR will produce inaccurate/confusing reports, so you will struggle to resolve this on such an old release


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)

 

[alankrut]

Any solution..?

 

[amriddle01]

I gave up even trying to resolve such issues a long time ago and just stopped selling or recommending CCR, others who persisted may help you though


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)

 

[RGPTech]

You can report this issue to your BP and get an upgrade to 8.1 CCR which is far better in quality compared to 7.0

 

[intrigrant]

upgrade to 8.1 CCR which is far better in quality compared to 7.0

Hahahahaha, yes far better but still crap

A simple mind delivers great solutions

 

[alankrut]

Thanks all..!! Still, if anyone finds a sol, pl do let us know..